Return & Exchanges

Return & Exchanges

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Returns

You may return your unused and clean item(s) in like new condition within 30 days of the purchase date for a refund to original form of payment or FEROX Gear store credit.

Exchanges

Exchanges can be made within 30 days of the purchase date for a different size of the unused purchased item, based on availability at the time of processing. The new item will be mailed out to you generally within 5-7 business days* after we receive your return.

We can only process exchanges for the same product in a different size. We cannot process exchanges for the same product in a different color, or for an entirely different product. If you would like a different color or product, we are happy to help you place a new order via phone or email and provide you with free standard shipping on your repurchase order (US only). You will be charged for the new product when it ships. Once we receive your returned product, we will process your refund generally within 5-7 business days.*

Final Sale

FEROX Gear Outlet items, Gift Cards, and E-Gift Cards are Final Sale and not eligible for a refund, exchange, or credit.

IMPORTANT NOTEs

Items purchased in a "Pack" or "Set" need to be returned in full. We cannot accept partial returns on item Packs or Sets.

Holiday orders placed between 11/1 - 12/25 can be returned up to 60 days after order date.

Each product must have the original tags/packaging, and be unused and in new condition.

RETURN & EXCHANGE INSTRUCTIONS

Send an email to support@feroxgear.com. Please include your order number and email along with what items you want to return. We will proceed with your return via email.

Once we receive your return, we will process it and issue a refund for the full purchase price (less the cost of shipping) to the chosen refund method. Refunds are generally processed within 5 to 7 business days* from the day we receive your package.

*Please Note: During peak times such as sales and holidays, returns may take longer than normal to process and may be delayed up to 15 business days.

Send an email to support@feroxgear.com. Please include your order number and email along with what items you want to exchange. We will proceed with your exchange via email.

Once we receive your return, we will process it and mail you out the new size indicated when initiating your exchange within generally 5-7 business days* from the day we receive your package. All Exchanges ship Standard shipping. You will receive an order confirmation and tracking details via email once the order is placed and when it ships.

*Please Note: During peak times such as sales and holidays, returns may take longer than normal to process and may be delayed up to 15 business days.